E-Government and Citizens: An Empirical Study of Interaction on the Official Portal in St. Petersburg

Authors

  • A.A. Kaisarov NRU Higher School of Economics Автор
  • V.P. Kaisarova Saint-Petersburg State University Автор
  • E.A. Vasilieva Russian Presidential Academy of National Economy and Public Administration (North-West Institute of Management of RANEPA) Автор

DOI:

https://doi.org/10.22394/1726-1139-2021-12-48-69

Keywords:

e-Government, e-interaction, involvement of citizens, the official portal of government, performance discipline meters on the porta, activity of citizens

Abstract

This article examines the conformity of e-government theoretical aspects with practical outcomes of interaction between executive authorities and citizens while governance optimization. The empirical part of this study evaluates the current level of communication between local authorities and citizens via electronic resources based on the portal “Our Saint Petersburg” data. Citizens capacities and claims causes are revealed as well as portal functioning problems over the past two years.

Published

2021-12-15

Issue

No. 12 (2021)

Section

Articles