Problems of Implementation and Maintenance of Information Systems

Authors

  • Vladimir Alekseevich Kokunov Брянский филиал ФГОБУ ВПО «Финансовый университет при Правительстве Российской Федерации» , Bryansk branch of the Financial University under the Government of the Russian Federation Автор
  • Nikolay Evgenievich Sokolov Санкт-Петербургский филиал ФГОБУ ВПО «Финансовый университет при Правительстве Российской Федерации» , Saint-Petersburg branch of The Financial University under the Government of the Russian Federation Автор
  • Lubov Yurievna Sharabaeva Северо-Западный институт управления - филиал РАНХиГС , North-West Institute of Management - branch of the Russian Presidential Academy of National Economy and Public Administration Автор

Keywords:

information system, implementation, transaction period, itil, incident, measures, service desk

Abstract

In this article there are reviewed the problems of information systems implementation. The authors draw conclusion of importance of taking into consideration the human factor in the period of transaction to a new information system by means of comparison of specialists' opinions. There are shown the ways of overcoming of reviewed problems. The basic principles of Service Desk organization are offered on the basis of ITIL and features of Service Lifecycle processes are indicated.

Published

2014-12-15

Issue

No. 9 (2014)

Section

Articles