Digital Decision Support Technologies in Legal Practice: Psychological Profile and User Trust

Abstract

Decision support systems (DSS) are a promising technology based on artificial intelligence. While such systems are currently used in a number of fields and industries, the legal field remains one of the most challenging to implement.The purpose of this paper is to analyze the psychological aspects of user-AI interaction within these systems. Based on an analysis of existing models of human-technology interaction and the author's methodology, the study design is presented.The results of a focus group with experts from executive and judicial authorities (N = 8) are presented: the role of DSS in legal work, and the benefits and concerns associated with using such systems. Parameters relevant for profiling and further adapting systems to specific users are highlighted.The article also discusses the prospects and issues of implementing DSS in law enforcement practice.