KLYUEV, Anatoly Vladimirovich; USACHEVA, Ekaterina Alexandrovna. MATRIX ANALYSIS OF THE QUALITY OF GOVERNMENT SERVICE DELIVERY. Administrative Consulting, [S. l.], n. 3, p. 17–25, 2011. Disponível em: https://administrative-consulting.owebs.ru/article/view/12160. Acesso em: 8 nov. 2026.