LIKHTIN, Anatoly Alekseevich; ZVEREVA, Elizaveta Igorevna. Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg Authorities. Administrative Consulting, [S. l.], n. 4, p. 208–216, 2016. Disponível em: https://administrative-consulting.owebs.ru/article/view/13077. Acesso em: 8 nov. 2026.