KRYLOV, Pavel Alekseevich; CHIRKOVSKAIA, Daria Aleksandrovna. Interacting of the Organization Work with Citizen Appeals in Government Bodies of St. Petersburg. Administrative Consulting, [S. l.], n. 5, p. 157–163, 2016. Disponível em: https://administrative-consulting.owebs.ru/article/view/13102. Acesso em: 8 nov. 2026.